Civica provides the leading integrated solution for income management, e-payments and cash receipting. Installed in over 175 local organisations, Civica ICON manages payments from all sources across all departments 24 hours a day.
Electronic channels provide a highly efficient and convenient method of delivering services and responding to increased public expectation to pay bills using credit and debit cards. ICON provides a complete solution for tracking income from receipt to banking, reconciliation and dispersal of monies collected. Through modular internet, intranet, phone and kiosk payment channels, ICON helps housing providers realise the benefits of less labour intensive and cheaper processes, releasing scarce resources to front line services.
Online payment and transaction processing as part of the delivered service is imperative, either in a stand-alone environment or as an embedded process. Housing providers require a single corporate solution that provides a fully integrated approach to multi-channel income processing – a system that is powerful and flexible, easy to implement and above all robust and reliable. ICON is the only solution available that meets this challenge.
The advanced functionality of ICON also provides one of the major building blocks to enable more sophisticated transformation initiatives. Interactive citizen portals, CRM solutions and truly interactive websites employing intelligent forms can all be payment-enabled using the ICON Paylink modules.