Complex, often costly to administer and vulnerable to fraud, revenues and benefits management is a crucial and visible task for local authorities. Civica offers a proven suite of applications and services for council tax, business rates and benefits, used by more than 130 local authorities and ranging from contact management, workflow and document management to core administration systems and infrastructure.
Civica’s Revenues & Benefits suite helps authorities to deliver a consistently high level of service with increased efficiency, while addressing changing workloads and growing expectations. The company has been serving the sector for more than two decades, helping customers respond to challenges such
- Implementing new legislation rapidly and accurately
- Increasing revenue collection rates
- Accelerating benefit claims processing
- Combating fraud
- Reducing administration costs while increasing productivity
- Minimising risks and errors
In the annual SOCITM Application Index, Civica’s products score highly for product functionality and product reliability.