Tranman Service Management is built on the experience of delivering solutions that manage over 3 million calls a year and over 2 million complex assets. It encompasses a call centre system with embedded workflow, asset management and real time dynamic resource scheduling to send service requests to field operatives via hand-held applications and mobile technology.
Integration is key to meeting customer expectations. Our solution enables staff to use just one system, seamlessly linked with telephony systems, databases, email, fax, word processing and GIS. Benefits include faster response times, improved levels of service and increased productivity.