Civica Civica UK Home
 
Search  Home Larger text User Areas RSS Feed Contacts
Service Management solutions
The Tranman Service Management solution is an innovative end-to-end solution for the management of a field orientated workforce. It is used to manage both planned and unplanned activities surrounding the lifecycle of owned or third party assets, for example installations, repairs, retrievals or inspections.

Tranman Service Management is built on the experience of delivering solutions that manage over 3 million calls a year and over 2 million complex assets. It encompasses a call centre system with embedded workflow, asset management and real time dynamic resource scheduling to send service requests to field operatives via hand-held applications and mobile technology.

Integration is key to meeting customer expectations. Our solution enables staff to use just one system, seamlessly linked with telephony systems, databases, email, fax, word processing and GIS. Benefits include faster response times, improved levels of service and increased productivity.