Shelter unifies case management with Civica.  
Charity to use Civica’s case management system across 50 offices; improves service for over 170,000 homeless and badly housed people

Civica has won a contract to supply its case management system to homeless charity, Shelter.

Civica’s combination of contact and document management technology will help Shelter manage contact with more than 170,000 homeless and badly housed people throughout the UK by integrating data from the charity’s  local offices nationwide.

The case management system will help Shelter to improve efficiency by ensuring all data for a particular case, regardless of point of contact or person or agency involved, will be centrally held and easily accessible.

Civica’s case management system offers electronic date alerts so the charity’s employees can be automatically notified when a deadline is approaching on a particular case. The integrated email option means all email correspondence across the organisation for a case also can be easily searched and saved in one place. Any existing or future paper-based case information will be electronically scanned into the system.

David Roots, managing director, Civica said: “We are pleased that our technology will be part of Shelter’s continual drive to improve the services it provides for homeless and badly housed people.”