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Personal Development & Customer Management
Personal development training is a vital component in staff development within organisations.

Personal Development…

Anger Management ITIL Service Delivery
Communication and Listening ITIL Service Desk & Incident Management
Customer Management ITIL Service Level Management
Dealing with Conflict ITIL Service Support
Dealing with Difficult People Leadership
Demanding Customers Positive People
Effective Questioning Presentation Skills
Facilitation PRINCE2 Foundation & Practitioner
Interpersonal Skills PRINCE2 Foundation
ITIL Change Management Professional Letter Writing
ITIL Configuration Management Stress Management
ITIL Examination Revision Day Team Building
ITIL Foundation Time Management
ITIL Problem Management

Software…

Microsoft Excel 2003 (Beginners) Microsoft Outlook 2003
Microsoft Excel 2003 (Intermediate) Microsoft Powerpoint 2003 (Introduction)
Microsoft Excel 2003 (Advanced) Microsoft Powerpoint 2003 (Advanced)
A schedule of course dates and locations will be maintained on a quarterly basis.

For further information on any of the above courses, to book a place or to discuss any other training needs please contact us at training@civica.co.uk or call training on 01709 786786.
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