These challenges are intensified by the extremely diverse range of services provided by Council and the equally diverse range of assets and infrastructure for which Council is responsible.

To successfully address these challenges, Council needs to find ways to more efficiently capture the information they need and build business processes that minimise administrative burden and ensure staff productivity is optimal.

Authority Mobile Computing is designed to help Council meet these challenges delivering increased productivity and improved customer service as field workers are empowered to capture and act on information at the source and synchronise directly back to Council.

Operating in the Authority Enterprise Wide Solution environment, Authority Mobile shares information as appropriate with all of Council’s corporate systems. This effectively eliminates paper forms and manual re-entry, ensuring both the field workers and Council’s office staff have accurate, up-to-date information allowing them to provide more responsive and efficient service to customers. With full GIS integration Council staff can quickly locate assets or work order task sites and also have the capability to record GIS information for future reference.